scope:

This International Standard gives guidance on sourcing and development of agreements in FM. It highlights -- essential elements in FM sourcing processes; -- FM roles and responsibilities in sourcing processes; -- development processes and structures of typical agreement models. This International Standard is applicable to -- strategic processes related to service and support functions for the core business; -- development of FM strategies; -- development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options; -- development of FM information systems; -- FM education and research; -- organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation etc.).