scope:

Scope and definition

This Standard applies to London Underground operational staff only.

Anybody who deals directly with the public may face aggressive or violent behaviour. They may be sworn at, threatened or even attacked. Additionally, this may be racially/religiously aggravated if, for example, at the time of the incident or immediately before or afterwards, there is a demonstration of hostility towards the victim based on the victim's race, colour, nationality, religion or ethnic origin. Aggressive and violent behaviour may also be aggravated through other prejudicial forms such as homophobic/transgender abuse.

Purpose

London Underground (LU) fully recognises the potentially damaging effects of aggression and violence in any form against individuals, work performance and the organisation as a whole and is determined to take action to deal with the issue. The purpose of this standard is to outline the requirements of LU in support of this company policy with the objectives of:

I. reducing the risks to employees from aggression and violence;

II. protecting employees from all forms of aggression and violence whenever possible;

III. providing appropriate aftercare to employees who have been subjected aggression and violence;

IV. ensuring that employees are aware of and fulfil their responsibilities to protect themselves against workplace aggression and violence, including avoidance of initiating and / or provoking aggressive or violent incidents.