scope:

PURPOSE. Pursuant to the authority in DoD Directive (DoDD) 5144.02 (Reference (a)), this instruction:

a. Establishes policy, assigns responsibilities, and provides procedures for ITSM in accordance with DoDD 8000.01 (Reference (b)) and DoD Instruction (DoDI) 8320.02 (Reference (c)).

b. Provides a DoD-wide standard ITSM framework for the implementation and management of high quality IT services. This includes service management standards that enable conformance to objectives, integrated operations, audit, and capability assessment.

c. Provides a standard service quality measurement model in the ITSM framework to support comparison, evaluation, and improvement of DoD IT services, as described in the DoD Enterprise Service Management Framework (DESMF) (Reference (d)).

d. Provides for continual improvement of the DESMF leading to efficient integrated enterprise service management capabilities, improved IT service quality, and better IT investment decisions.

e. Establishes the governance mechanisms required to develop DoD ITSM standards, to develop integrated capabilities, and to monitor conformance.

APPLICABILITY

a. This instruction applies to OSD, the Military Departments, the Office of the Chairman of the Joint Chiefs of Staff and the Joint Staff, the Combatant Commands, the Office of the Inspector General of the Department of Defense (IG DoD), the Defense Agencies, the DoD Field Activities, and all other organizational entities within the DoD (referred to collectively in this instruction as the "DoD Components").

b. Nothing in this instruction alters or supersedes the existing authorities and policies of the Director of National Intelligence regarding the protection of Sensitive Compartmented Information as directed by Executive Order 12333 (Reference (f)) and other laws and regulations.