loading
RIA SERVICE ROBOTS - SERVICE ROBOTS
RIA
A description is not available for this item.
VDA CUSTOMER COMPLAINTS - STANDARD PROCESS FOR HANDLING CUSTOMER COMPLAINTS
VDA
A description is not available for this item.
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
July 27, 2017 - CRC

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is...

NR/L3/OPS/045/2.19 - National Operating Procedure (NOP) 2.19: Customer Service Assistance Competence Assessment Process
June 2, 2018 - NR

The requirements of this procedure apply to any individual working in a Network Rail station environment as a customer service assistant. This includes station control assistants and staff working as mobility assistants and in station reception. Throughout this document the term CSA...

AWWA C701 - Cold-Water Meters - Turbine Type, for Customer Service
January 24, 2015 - AWWA

This standard describes the various classes of cold-water turbine meters in sizes ¾ in. (20 mm) through 20 in. (500 mm) for water supply customer service, mainline metering, and custody transfer of water among purveyors, and the materials and workmanship employed in their fabrication....

BS 8477 - Code of practice for customer service
January 31, 2014 - BSI
A description is not available for this item.
DI-MNTY-80133 - CUSTOMER SERVICE REPORT
April 7, 1986 - NPFC
A description is not available for this item.
CSA B480 - Customer Service Standard for People with Disabilities
January 1, 2002 - CSA

Objectives This Standard is for use by organizations that intend to provide people with disabilities with customer service that is equivalent to the quality of service provided to the population at large. The objectives of this Standard are to assist individuals and...

SAA CSD 001 - CUSTOMER SERVICE DELIVERY
SAI
A description is not available for this item.
GME B 040 1003 - Antifreeze Agent for Customer Service
January 9, 1976 - GME
A description is not available for this item.
DS/CEN/TS 16880 - Service excellence – Creating outstanding customer experiences through service excellence
December 18, 2015 - DS

This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on providing basic customer service...

NR/L3/OCS/044/FS-30B - Managed Station Manual: Customer Service Training - Moments of Truth
June 4, 2011 - NR
A description is not available for this item.
BS BIP 2189 - Quality Service, Competitive Business. Setting the standard in customer service
April 14, 2010 - BSI
A description is not available for this item.
ITU-T X.1641 - Guidelines for cloud service customer data security
September 1, 2016 - ITU-T

This Recommendation provides guidelines for cloud service customer (CSC) data security in cloud computing, for those cases where the cloud service provider (CSP) is responsible for ensuring that the data is handled with proper security. This is not always the case, since for...

NR/L3/OCS/043/4.0 - National Control Instructions: Train and Customer Services (Performance)
March 1, 2008 - NR
A description is not available for this item.
DIN SPEC 91294 - Use cases for mobile assistance systems in the field of technical customer service
March 1, 2014 - DIN

Diese nach dem PAS-Verfahren erstellte DIN SPEC legt Anwendungsfälle zur Unterstützung von Kundendiensttechnikern mit mobilen Assistenzsystemen im Technischen Kundendienst fest. Hierfür werden 16 Anwendungsfälle definiert und unter anderem durch beteiligte Akteure, relevante Informationen und...

AGA XH9703 - Fundamentals of Customer Service - Combined Manual and Workbook
January 1, 1997 - AGA
A description is not available for this item.
DIN CEN/TS 16880 - Service excellence - Creating outstanding customer experiences through service excellence
March 1, 2016 - DIN

Diese Technische Spezifikation legt eine Handlungsempfehlung für die Umsetzung von Service Excellence fest, um herausragende Kundenerlebnisse zu schaffen, Kundenerwartungen zu übertreffen und Kundenbegeisterung zu erzielen. Sie ist nicht auf die Erbringung eines grundlegenden Kundendienstes...

AWWA 20304 - SERVICEWORKS: A CUSTOMER SERVICE WORKBOOK FOR WATER UTILITIES
AWWA
A description is not available for this item.
Advertisement