Water Utility Management
|Publication Date:||1 January 2017|
THE NEW M5: FACILITATING SUCCESS FOR WATER AND WASTEWATER UTILITY MANAGERS
Can you imagine a city without water and wastewater utilities? Imagine whole towns drinking untreated water. Can you imagine US households without access to functioning sewer systems? The simple truth is that our modern lives are built on the premise that we will have clean water and the ability to dispose of water 24 hours a day, every day of the year. The provision of water services is fundamental to us-a matter of public health.
North American water and wastewater managers are public health providers with unparalleled track records of success. Another simple truth-in the twentieth century alone, the applications of our industry's science, tools, and trades saved more lives than any other single health development. The people who design and manage our water processes are nothing less than heroes and our target readers of the updated M5. The M5 update is here to help water and wastewater utility managers stay heroes in the twenty-first century.
Today, increasing demands, changing technologies, uncertain costs, and aging systems complicate every utility manager's role. Whether a utility is large or small, successful utility management requires more than single-subject expertise. High expectations are placed on established managers to improve their range of functionality. M5 will help experienced managers in North America and elsewhere broaden their perspectives. Newly minted utility managers will find here a means to untangling today's multiple water- wastewater utility issues and to continue taking steps toward a fulfilling career.
A GO-TO REFERENCE FOR WHAT IS IMPORTANT TO YOU
Utility managers need a strategic process for establishing their vision, mission, and plan for achieving their most critical objectives. Chapter 3 is dedicated to utility strategy. Need a primer on performance measurement? See chapter 5. Where do you learn about establishing a cycle (a culture) of plan/do/check/act, and do that with an ethnically and educationally diverse workforce? Turn to chapter 4. Want to survey your employees in accord with the 10 attributes of the effective utility management (EUM) approach? Consider chapter 6. The updated M5 will help locate the best management resources.
This manual delivers approaches to the plans (and planning processes) that require more detail than overarching strategic planning. Managers also need to account for their specific responsibilities, which they may choose to do in a communication plan, a capital plan, a divisional business plan, and master planning of all varieties (see chapter 3). This update is designed as your road map to navigate the array of resources that are already available-in print, in electronic media, at conferences, and with peer utilities.