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BSI - BS ISO 10002

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

active, Most Current
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Organization: BSI
Publication Date: 31 July 2018
Status: active
Page Count: 42
ICS Code (Quality management and quality assurance): 03.120.10

Document History

BS ISO 10002
July 31, 2018
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
A description is not available for this item.
BS ISO 10002
August 31, 2014
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
A description is not available for this item.
BS ISO 10002
August 5, 2004
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
A description is not available for this item.
BS ISO 10002
August 5, 2004
Quality management Customer satisfaction Guidelines for complaints handling in organizations
A description is not available for this item.

References

This document references:
ISO 9001 - Quality management systems — Requirements
Published by ISO on September 15, 2015
This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet...
This document references:
ISO/IEC GUIDE 71 - Guide for addressing accessibility in standards
Published by ISO on December 1, 2014
This Guide provides guidance to standards developers on addressing accessibility requirements and recommendations in standards that focus, whether directly or indirectly, on systems (i.e. products,...
This document references:
ISO 9004 FRENCH - Management de la qualité - Qualité d'un organisme - Lignes directrices pour obtenir des performances durables
Published by ISO on April 1, 2018
A description is not available for this item.
This document references:
9000 CD - ISO 9000: ISO STANDARDS COLLECTION ON CD-ROM - QUALITY MANAGEMENT ISO 9000 COMPENDIUM
Published by ISO on January 1, 2009
A description is not available for this item.
This document is referenced by:
BS 102000 - Code of practice for the provision of investigative services
Published by BSI on August 31, 2018
A description is not available for this item.
This document is referenced by:
BS 7373-3 - Product specifications - Part 3: Guide to identifying criteria for specifying a service offering
Published by BSI on December 21, 2005
A description is not available for this item.
This document is referenced by:
BS 7499 - Provision of static guarding security services - Code of practice
Published by BSI on April 30, 2020
A description is not available for this item.
This document is referenced by:
BS 8406 - Event stewarding — Code of practice
Published by BSI on August 31, 2020
A description is not available for this item.
This document is referenced by:
BS 8477 - Code of practice for customer service
Published by BSI on January 31, 2014
A description is not available for this item.
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