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DIN ISO 10004

Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2018)

active, Most Current
Organization: DIN
Publication Date: 1 July 2019
Status: active
Page Count: 43
ICS Code (Quality management and quality assurance): 03.120.10

Document History

DIN ISO 10004
July 1, 2019
Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2018)
A description is not available for this item.
July 1, 2017
Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO/DIS 10004:2017); Text in German and English
A description is not available for this item.
January 1, 2015
Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012); Text in German, English and French
This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This International Standard is intended for use by organizations...
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