DIN ISO 10004
Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012); Text in German, English and French
inactive
| Organization: | DIN |
| Publication Date: | 1 January 2015 |
| Status: | inactive |
| Page Count: | 85 |
| ICS Code (Quality management and quality assurance): | 03.120.10 |
scope:
This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
This International Standard is intended for use by organizations regardless of type, size or product provided. The focus of this International Standard is on customers external to the organization.
Document History
July 1, 2019
Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2018)
A description is not available for this item.
July 1, 2017
Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO/DIS 10004:2017); Text in German and English
A description is not available for this item.
DIN ISO 10004
January 1, 2015
Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012); Text in German, English and French
This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
This International Standard is intended for use by organizations...