DIN EN ISO 18295-2
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)
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| Organization: | DIN |
| Publication Date: | 1 October 2017 |
| Status: | active |
| Page Count: | 14 |
| ICS Code (Services for consumers): | 03.080.30 |
scope:
This document specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295-1.
This document is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.
Document History
DIN EN ISO 18295-2
October 1, 2017
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)
This document specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision...
July 1, 2016
Customer contact centres - Part 2: Requirements for using the services of customer contact centres (ISO/DIS 18295-2:2016); German and English version prEN ISO 18295-2:2016
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