DIN EN ISO 18295-2
Customer contact centres - Part 2: Requirements for using the services of customer contact centres (ISO/DIS 18295-2:2016); German and English version prEN ISO 18295-2:2016
inactive
| Organization: | DIN |
| Publication Date: | 1 July 2016 |
| Status: | inactive |
| Page Count: | 24 |
| ICS Code (Services for consumers): | 03.080.30 |
Document History
October 1, 2017
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)
This document specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision...
DIN EN ISO 18295-2
July 1, 2016
Customer contact centres - Part 2: Requirements for using the services of customer contact centres (ISO/DIS 18295-2:2016); German and English version prEN ISO 18295-2:2016
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