BSI - BS ISO/IEC 20000-10 - TC
Tracked Changes (Redline) - Information technology - Service management Part 10: Concepts and vocabulary
|Publication Date:||26 February 2020|
|ICS Code (Other services):||03.080.99|
|ICS Code (Information technology (IT) in general):||35.020|
This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000-1:2018 as well as the relationships between ISO/IEC 20000‑1 and other International Standards and Technical Reports. This part of document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
This document can be used by:
a) organizations seeking to understand the terms and definitions to support the us of ISO/IEC 20000 (all parts);
b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;
c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards
d) practitioners, auditors and other parties who wish to gain an understandingof ISO/IEC 20000 (all parts).