ANSI - INCITS/ISO/IEC TS 33054
Information technology - Process assessment - Process reference model for service management, a Technical Specification prepared by INCITS and registered with ANSI
active, Most Current
| Organization: | ANSI |
| Publication Date: | 1 January 2020 |
| Status: | active |
| Page Count: | 82 |
scope:
This document defines a process reference model for the domain of service management.
The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.
The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).
Document History
INCITS/ISO/IEC TS 33054
January 1, 2020
Information technology - Process assessment - Process reference model for service management, a Technical Specification prepared by INCITS and registered with ANSI
This document defines a process reference model for the domain of service management.
The model specifies a process architecture for the domain and comprises a set of processes. Each process is...