ISO/IEC 20000-2
Information technology — Service management — Part 2: Guidance on the application of service management systems AMENDMENT 1
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| Organization: | ISO |
| Publication Date: | 1 August 2020 |
| Status: | active |
| Page Count: | 6 |
| ICS Code (Other services): | 03.080.99 |
| ICS Code (Information technology (IT) in general): | 35.020 |
Document History
ISO/IEC 20000-2
August 1, 2020
Information technology — Service management — Part 2: Guidance on the application of service management systems AMENDMENT 1
A description is not available for this item.
August 1, 2019
Information technology — Service management — Part 2: Guidance on the application of service management systems
General
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to...
February 15, 2012
Information technology - Service management - Part 2: Guidance on the application of service management systems
General
This part of ISO/IEC 20000 provides guidance on the application of an SMS based on ISO/IEC 20000-1. This part of ISO/IEC 20000 provides examples and suggestions to enable organizations to...
December 15, 2005
Information technology - Service management - Part 2: Code of practice
This part of ISO/IEC 20000 represents an industry consensus on quality standards for IT service management processes. These service management processes deliver the best possible service to meet a...