DS/ISO/IEC 30105-4
Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 4: Terms and concepts
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| Organization: | DS |
| Publication Date: | 22 November 2016 |
| Status: | active |
| Page Count: | 34 |
| ICS Code (Software): | 35.080 |
scope:
ISO/IEC 30105-4:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document: - covers IT enabled business processes that are outsourced; - is not intended to cover IT services but includes similar, relevant process for completeness; - is applicable to the service provider, not to the customer; - is applicable to all lifecycle processes of ITES-BPO; - defines terms and concepts used in ISO/IEC 30105.
Document History
November 24, 2022
Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 4: Key concepts
The ISO/IEC 30105 series specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the...
DS/ISO/IEC 30105-4
November 22, 2016
Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 4: Terms and concepts
ISO/IEC 30105-4:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the...
Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 4: Terms and concepts
ISO/IEC 30105 (all parts) specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the...
Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes-- Part 4: Terms and concepts
ISO/IEC 30105 gives guidance on the lifecycle elements involved in the IT enabled business process outsourcing industry and for the service provider performing the outsourced business processes. It...
Information technology -- IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes -- Part 4: Terms and concepts
ISO/IEC 30105 gives guidance on the lifecycle elements involved in the IT enabled business process outsourcing industry and for the service provider performing the outsourced business processes. It...