scope:

ISO/IEC 30105 (all parts) specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document: - covers IT-enabled business processes that are outsourced; - is not intended to cover IT services but includes similar, relevant process for completeness; - is applicable to the service provider, not to the customer; - is applicable to all lifecycle processes of ITES-BPO; - defines terms and concepts used in ISO/IEC 30105.This document details the terms and concepts of the ISO/IEC 30105 series. It contains definitions for the terms used in ISO/IEC 30105 (part 1, 2, 3 and 5) and explains the concepts. It also details the lifecycle of ITES-BPO and the relationship between ISO/IEC 30105 (part 1, 2, 3 and 5) and other relevant standards.