scope:

This standard applies to the delivery of social alarms services by organisations, whether through the use of paid or voluntary staff. It does not apply to the use of social alarm systems to enhance informal arrangements between an individual and their close friends and family for the provision of assistance, although it may provide advice on the issues that such individuals may need to consider.

This standard specifies requirements for social alarm service providers for effective and efficient management, policy and procedures for:

a) general requirements;

b) marketing;

c) sale and referral;

d) assessment;

e) installation;

f) alarm monitoring;

g) response arrangement;

h) operational records;

i) service and maintenance;

j) risk management;

k) service development and improvement;

l) workforce.

NOTE The effectiveness of a social alarm service is largely dependent upon the management of the system and its integration with other services.