NEN-ISO/IEC 20000-2
Information technology - Service management - Part 2: Guidance on the application of service management systems
active
| Organization: | NEN |
| Publication Date: | 1 February 2012 |
| Status: | active |
| Page Count: | 96 |
| ICS Code (Other services): | 03.080.99 |
| ICS Code (Information technology (IT) in general): | 35.020 |
scope:
This part of ISO/IEC 20000 provides guidance on the application of an SMS based on ISO/IEC 20000-1. This part of ISO/IEC 20000 provides examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This part of ISO/IEC 20000 is independent of specific best practice frameworks and the service provider can apply a combination of generally accepted guidance and their own techniques.
Document History
February 1, 2012
Information technology - Service management - Part 2: Guidance on the application of service management systems
This part of ISO/IEC 20000 provides guidance on the application of an SMS based on ISO/IEC 20000-1. This part of ISO/IEC 20000 provides examples and suggestions to enable organizations to interpret...
NEN-ISO/IEC 20000-2
February 1, 2012
Information technology - Service management - Part 2: Guidance on the application of service management systems
This part of ISO/IEC 20000 provides guidance on the application of an SMS based on ISO/IEC 20000-1. This part of ISO/IEC 20000 provides examples and suggestions to enable organizations to interpret...
January 1, 2006
Information technology - Service management - Part 2: Code of practice
This part of ISO/IEC 20000 represents an industry consensus on quality standards for IT service management processes. These service management processes deliver the best possible service to meet a...
January 1, 2006
Information technology - Service management - Part 2: Code of practice
This part of ISO/IEC 20000 represents an industry consensus on quality standards for IT service management processes. These service management processes deliver the best possible service to meet a...