NEN-ISO 10004
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
active
| Organization: | NEN |
| Publication Date: | 1 September 2012 |
| Status: | active |
| Page Count: | 42 |
| ICS Code (Quality management and quality assurance): | 03.120.10 |
scope:
NEN-ISO 10004 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This International Standard is intended for use by organizations regardless of type, size or product provided. The focus of this International Standard is on customers external to the organization.
Document History
September 1, 2012
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
NEN-ISO 10004 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This International Standard is intended for use by organizations regardless of...
NEN-ISO 10004
September 1, 2012
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
NEN-ISO 10004 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This International Standard is intended for use by organizations regardless of...