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BSI - BS ISO 10004

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

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Organization: BSI
Publication Date: 31 July 2018
Status: active
Page Count: 46
ICS Code (Quality management and quality assurance): 03.120.10

Document History

BS ISO 10004
July 31, 2018
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
A description is not available for this item.
BS ISO 10004
January 31, 2013
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
A description is not available for this item.
BS DD ISO/TS 10004
September 30, 2010
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
A description is not available for this item.

References

This document references:
ISO TR 10017 - Guidance on statistical techniques for ISO 9001:2000
Published by ISO on May 15, 2003
This Technical Report provides guidance on the selection of appropriate statistical techniques that may be useful to an organization in developing, implementing, maintaining and improving a quality...
This document references:
ISO TR 10017 - Guidance on statistical techniques for ISO 9001:2000
Published by ISO on May 15, 2003
This Technical Report provides guidance on the selection of appropriate statistical techniques that may be useful to an organization in developing, implementing, maintaining and improving a quality...
This document is referenced by:
BS 95009 - Public sector procurement – Generic requirements for organizations providing products and services
Published by BSI on May 31, 2019
A description is not available for this item.
This document is referenced by:
BS ISO 10005 - Quality management — Guidelines for quality plans
Published by BSI on June 30, 2018
A description is not available for this item.
This document is referenced by:
BS ISO 10003 - Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
Published by BSI on July 31, 2018
A description is not available for this item.
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