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BSI - BS ISO 10004

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

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Organization: BSI
Publication Date: 31 January 2013
Status: inactive
Page Count: 42
ICS Code (Quality management and quality assurance): 03.120.10

Document History

BS ISO 10004
July 31, 2018
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
A description is not available for this item.
BS ISO 10004
January 31, 2013
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
A description is not available for this item.
BS DD ISO/TS 10004
September 30, 2010
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
A description is not available for this item.

References

This document references:
BS ISO 10003 - Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
Published by BSI on July 31, 2018
A description is not available for this item.
This document references:
ISO TR 10017 - Guidance on statistical techniques for ISO 9001:2000
Published by ISO on May 15, 2003
This Technical Report provides guidance on the selection of appropriate statistical techniques that may be useful to an organization in developing, implementing, maintaining and improving a quality...
This document references:
BS ISO 10002 - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Published by BSI on July 31, 2018
A description is not available for this item.
This document is referenced by:
BS BIP 2206 - Quality in market research from theory to practice
Published by BSI on July 6, 2012
A description is not available for this item.
This document is referenced by:
BS BIP 2189 - Quality Service, Competitive Business. Setting the standard in customer service
Published by BSI on April 14, 2010
A description is not available for this item.
This document is referenced by:
BS EN ISO 9004 - Quality management - Quality of an organization - Guidance to achieve sustained success
Published by BSI on April 30, 2018
A description is not available for this item.
This document is referenced by:
BS ISO 10008 - Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions
Published by BSI on June 30, 2013
A description is not available for this item.
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