scope:

Applicability.

This pamphlet applies to the Active Army, the Army National Guard/Army National Guard of United States, the U.S. Army Reserve, the Department of Defense civilian employees under certain circumstances, unless otherwise stated. In countries where the U.S. Army has been assigned single-Service claims responsibility, this pamphlet applies to claims generated by the other armed services. During mobilization, procedures in this publication may be modified to support policy changes, as necessary.

Purpose

Purpose. This publication explains and implements the policies contained in Army Regulation (AR) 27-20. It describes the procedures and responsibilities for investigating, processing, and settling claims arising from, or related to, military operations and activities against, and in favor of, the United States, under the authority conferred by statutes, regulations, international and interdepartmental agreements and Department of Defense (DOD) directives. This text is intended to ensure that claims are investigated properly, analyzed fully, adjudicated objectively and fairly, and paid or denied; or that collection action is initiated as may be appropriate.

Relationship of this publication to AR 27-20. To the extent possible and for ease of reference, the chapter and paragraph numbers in this publication correspond with the chapter and paragraph numbers used in AR 27-20. Complete correspondence is not possible since this publication contains much more information and implementing guidance than does AR 27-20. Readers will find, however, that both texts follow the same general order in presenting their subjects.