BSI - BS BIP 0015
IT service management. Self assessment workbook. 2nd edition
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| Organization: | BSI |
| Publication Date: | 30 June 2006 |
| Status: | inactive |
| ICS Code (Other standards related to company organization and management): | 03.100.99 |
| ICS Code (Information technology (IT) in general): | 35.020 |
scope:
This workbook will help organizations assess the effectiveness of their best practice processes for IT service management. By using the workbook, organizations can get a clear understanding of where they should improve their service delivery. The workbook can also be used to assess how their service management processes compare with those described in BS ISO/IEC 20000.
Document History
May 1, 2012
IT Service Management Self-Assessment Workbook
A description is not available for this item.
BS BIP 0015
June 30, 2006
IT service management. Self assessment workbook. 2nd edition
This workbook will help organizations assess the effectiveness of their best practice processes for IT service management. By using the workbook, organizations can get a clear understanding of where...