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BSI - BS ISO/IEC 20000-2

Information technology - Service management Part 2: Guidance on the application of service management systems

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Organization: BSI
Publication Date: 31 August 2019
Status: active
Page Count: 74
ICS Code (Other services): 03.080.99
ICS Code (Information technology (IT) in general): 35.020
ICS Code (Management systems): 03.100.70

Document History

BS ISO/IEC 20000-2
August 31, 2019
Information technology - Service management Part 2: Guidance on the application of service management systems
A description is not available for this item.
BS ISO/IEC 20000-2
August 31, 2019
Information technology - Service management Part 2: Guidance on the application of service management systems
A description is not available for this item.
BS ISO/IEC 20000-2
March 31, 2012
Information technology - Service management Part 2: Guidance on the application of service management systems
A description is not available for this item.
BS ISO/IEC 20000-2
December 15, 2005
Information technology - Service management - Part 2: Code of practice
A description is not available for this item.

References

This document references:
IEEE 15939 - Systems and software engineering - Measurement process
Published by IEEE on April 1, 2017
This document establishes a common process and framework for measurement of systems and software. It defines a process and associated terminology from an engineering viewpoint. The process can be...
This document references:
ISO 37500 - Guidance on outsourcing
Published by ISO on November 1, 2014
This International Standard covers the main phases, processes and governance aspects of outsourcing, independent of size and sectors of industry and commerce. It is intended to provide a good...
This document references:
ISO/IEC 15504-4 - Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination
Published by ISO on July 1, 2004
This part of ISO/IEC 15504 provides guidance on how to utilize a conformant process assessment within a process improvement programme or a process capability determination. This part of ISO/IEC 15504...
This document references:
ISO/IEC 27005 - Information technology - Security techniques - Information security risk management
Published by ISO on July 1, 2018
This document provides guidelines for information security risk management. This document supports the general concepts specified in ISO/IEC 27001 and is designed to assist the satisfactory...
This document references:
ISO/IEC TR 20000-5 - Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1
Published by ISO on November 1, 2013
This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000‑1:2011. This part of ISO/IEC 20000 illustrates a generic,...
This document is referenced by:
BS 10008-2 - Evidential weight and legal admissibility of electronically stored information (ESI) Part 2: Code of practice for implementation of BS 10008-1
Published by BSI on May 30, 2020
A description is not available for this item.
This document is referenced by:
BS 10008-1 - Evidential weight and legal admissibility of electronically stored information (ESI) Part 1: Specification
Published by BSI on May 30, 2020
A description is not available for this item.
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