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ISO/IEC TR 20000-5

Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1

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Organization: ISO
Publication Date: 1 November 2013
Status: active
Page Count: 48
ICS Code (Other services): 03.080.99
ICS Code (Information technology (IT) in general): 35.020
scope:

This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000‑1:2011. This part of ISO/IEC 20000 illustrates a generic, threephased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints.

This part of ISO/IEC 20000 can be used together with the other parts of ISO/IEC 20000.

Document History

ISO/IEC TR 20000-5
November 1, 2013
Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1
This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000‑1:2011. This part of ISO/IEC 20000 illustrates a generic,...
ISO/IEC TR 20000-5
May 1, 2010
Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1
This part of ISO/IEC 20000 gives guidance on a phased approach to implement an SMS that fulfils the requirements specified in ISO/IEC 20000-1. The phased approach provides a structured framework to...

References

This document references:
ISO/IEC 27013 - Information technology - Security techniques - Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
Published by ISO on December 1, 2015
This International Standard provides guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 for those organizations that are intending to either a) implement ISO/IEC 27001...
This document references:
ISO 1700 - Cinematography - 8 mm Type S Motion-Picture Raw Stock Film - Cutting and Perforating Dimensions
Published by ISO on October 15, 1988
A description is not available for this item.
This document references:
ISO 19011 - Guidelines for auditing management systems
Published by ISO on July 1, 2018
This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the...
This document references:
ISO 9001 - Quality management systems — Requirements
Published by ISO on September 15, 2015
This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet...
This document references:
ISO/IEC 27013 - Information technology - Security techniques - Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
Published by ISO on December 1, 2015
This International Standard provides guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 for those organizations that are intending to either a) implement ISO/IEC 27001...
This document references:
ISO/IEC 27001 - Information technology - Security techniques - Information security management systems - Requirements
Published by ISO on October 1, 2013
This International Standard specifies the requirements for establishing, implementing, maintain and continually improving an information security management system within the context of the...
This document is referenced by:
BS ISO/IEC 20000-1 - Information technology - Service management Part 1: Service management system requirements
Published by BSI on September 30, 2018
A description is not available for this item.
This document is referenced by:
TR 101 552 - Guidance for the application of conformity assessment to accessibility requirements for public procurement of ICT products and services in Europe
Published by ETSI on March 1, 2014
This Technical Report (TR) incorporates all information and documentation needed in the frame of the procurement process in order to allow conveying the assessment of accessibility via conformity...
This document is referenced by:
ISO/IEC/IEEE 15289 - Systems and software engineering — Content of life-cycle information items (documentation)
Published by ISO on July 1, 2019
This document specifies the purpose and content of all identified systems and software life‐cycle and service management information items (documentation). The information item contents are defined...
This document is referenced by:
SNZ SA/SNZ TR 20000.10 - Information technology-Service management Part 10: Concepts and terminology
Published by SNZ on August 22, 2014
This part of ISO/IEC 20000 describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000-1:2011 as well as the relationships between ISO/IEC 20000 and other...
This document is referenced by:
ISO 37500 - Guidance on outsourcing
Published by ISO on November 1, 2014
This International Standard covers the main phases, processes and governance aspects of outsourcing, independent of size and sectors of industry and commerce. It is intended to provide a good...
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