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ISO/IEC TR 20000-5

Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1

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Organization: ISO
Publication Date: 1 May 2010
Status: inactive
Page Count: 38
ICS Code (Other services): 03.080.99
ICS Code (Information technology (IT) in general): 35.020
scope:

This part of ISO/IEC 20000 gives guidance on a phased approach to implement an SMS that fulfils the requirements specified in ISO/IEC 20000-1. The phased approach provides a structured framework to agree priorities and manage the implementation activities.

This part of ISO/IEC 20000 illustrates a generic, three-phase approach to manage the implementation. The service provider can tailor the phases to suit its needs and its constraints.

This part of ISO/IEC 20000 can also be used with ISO/IEC 20000-2, ISO/IEC TR 20000-3 and ISO/IEC TR 20000-4.

Document History

November 1, 2013
Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1
This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000‑1:2011. This part of ISO/IEC 20000 illustrates a generic,...
ISO/IEC TR 20000-5
May 1, 2010
Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1
This part of ISO/IEC 20000 gives guidance on a phased approach to implement an SMS that fulfils the requirements specified in ISO/IEC 20000-1. The phased approach provides a structured framework to...

References

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