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BSI - BS EN 14012

Postal services - Quality of service - Complaints handling principles

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Organization: BSI
Publication Date: 31 January 2010
Status: inactive
Page Count: 50
ICS Code (Postal services): 03.240

Document History

BS EN 14012
September 30, 2019
Postal services - Quality of service - Complaints handling principles
A description is not available for this item.
BS EN 14012
January 31, 2010
Postal services - Quality of service - Complaints handling principles
A description is not available for this item.
BS EN 14012
April 3, 2003
Postal services - Quality of service - Measurement of complaints and redress procedures
A description is not available for this item.

References

This document references:
BS EN ISO 19011 - Guidelines for auditing management systems
Published by BSI on July 31, 2018
A description is not available for this item.
This document references:
ISO 19011 FRENCH - Lignes directrices pour l'audit des systèmes de management
Published by ISO on July 1, 2018
A description is not available for this item.
This document references:
ISO 19011 - Guidelines for auditing management systems
Published by ISO on July 1, 2018
This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the...
This document references:
ISO 9000 - Quality management systems — Fundamentals and vocabulary
Published by ISO on September 15, 2015
This International Standard describes the fundamental concepts and principles of quality management which are universally applicable to the following: — organizations seeking sustained success...
This document is referenced by:
BS EN 14137 - Postal services Quality of service Measurement of loss of registered mail and other types of postal service using a track and trace system
Published by BSI on September 16, 2003
A description is not available for this item.
This document is referenced by:
BS 7373-3 - Product specifications - Part 3: Guide to identifying criteria for specifying a service offering
Published by BSI on December 21, 2005
A description is not available for this item.
This document is referenced by:
BS DD CEN/TS 14773 - Postal services Quality of service Measurement of loss and substantial delay in priority and first class single piece mail using a survey of test letters
Published by BSI on November 23, 2004
A description is not available for this item.
This document is referenced by:
BS PD CEN/TS 15472 - Postal services — Method for measurement of parcel transit time for cross-border parcels within the European Union and EFTA using Tracking and Tracing
Published by BSI on April 30, 2016
A description is not available for this item.
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