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BSI - BS EN 14012

Postal services - Quality of service - Complaints handling principles

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Organization: BSI
Publication Date: 30 September 2019
Status: active
Page Count: 60
ICS Code (Postal services): 03.240

Document History

BS EN 14012
September 30, 2019
Postal services - Quality of service - Complaints handling principles
A description is not available for this item.
BS EN 14012
January 31, 2010
Postal services - Quality of service - Complaints handling principles
A description is not available for this item.
BS EN 14012
April 3, 2003
Postal services - Quality of service - Measurement of complaints and redress procedures
A description is not available for this item.

References

This document references:
EN ISO 9241-210 - Ergonomics of human-system interaction — Part 210: Human-centred design for interactive systems
Published by CEN on August 1, 2019
This document provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used...
This document references:
ISO 19011 - Guidelines for auditing management systems
Published by ISO on July 1, 2018
This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the...
This document references:
ISO 19011 FRENCH - Lignes directrices pour l'audit des systèmes de management
Published by ISO on July 1, 2018
A description is not available for this item.
This document references:
ISO 9000 - Quality management systems — Fundamentals and vocabulary
Published by ISO on September 15, 2015
This International Standard describes the fundamental concepts and principles of quality management which are universally applicable to the following: — organizations seeking sustained success...
This document references:
EN 17161 - Design for All - Accessibility following a Design for All approach in products, goods and services - Extending the range of users
Published by CEN on March 1, 2019
This document specifies requirements that enable an organization to design, develop and provide products, goods and services so that they can be accessed, understood and used by the widest range of...
This document references:
EN 17161 - Design for All - Accessibility following a Design for All approach in products, goods and services - Extending the range of users
Published by CEN on March 1, 2019
This document specifies requirements that enable an organization to design, develop and provide products, goods and services so that they can be accessed, understood and used by the widest range of...
This document is referenced by:
BS 7373-3 - Product specifications - Part 3: Guide to identifying criteria for specifying a service offering
Published by BSI on December 21, 2005
A description is not available for this item.
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