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DIN ISO 10002

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004 + Cor. 1:2009)

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Organization: DIN
Publication Date: 1 May 2010
Status: inactive
Page Count: 72
ICS Code (Quality management and quality assurance): 03.120.10

Document History

DIN ISO 10002
July 1, 2019
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018)
A description is not available for this item.
DIN ISO 10002
July 1, 2017
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO/DIS 10002:2017); Text in German and English
A description is not available for this item.
DIN ISO 10002
May 1, 2010
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004 + Cor. 1:2009)
A description is not available for this item.
DIN ISO 10002
April 1, 2005
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004)
A description is not available for this item.

References

This document is referenced by:
DIN ISO 10004 - Qualitaetsmanagement - Kundenzufriedenheit - Leitfaden zur Ueberwachung und Messung (ISO 10004:2018)
Published by DIN on July 1, 2019
A description is not available for this item.
This document is referenced by:
DIN EN ISO/IEC 17021-1 - Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 1: Requirements (ISO/IEC 17021-1:2015); German and English version EN ISO/IEC 17021-1:2015; Corrigendum 1
Published by DIN on June 1, 2020
A description is not available for this item.
This document is referenced by:
DIN ISO 10004 - Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2018)
Published by DIN on July 1, 2019
A description is not available for this item.
This document is referenced by:
DIN EN 16489-3 - Professional indoor UV exposure services - Part 3: Requirements for the provision of services
Published by DIN on September 1, 2015
This European Standard defines the requirements for and assessment of the service provision of indoor UV exposure facilities, and will contribute to further strengthen consumer protection and safety...
This document is referenced by:
DIN EN ISO 9000 - Qualitaetsmanagementsysteme - Grundlagen und Begriffe (ISO 9000:2015); Deutsche und Englische Fassung EN ISO 9000:2015
Published by DIN on November 1, 2015
Diese Internationale Norm beschreibt die grundlegenden Konzepte und Grundsätze des Qualitätsmanagements, die auf das Folgende allgemein anwendbar sind: — Organisationen, die nach nachhaltigem Erfolg...
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