Global Supplier Serviceability Requirements
|Publication Date:||1 April 2019|
Note: Nothing in this standard supercedes applicable laws and regulations.
Note: In the event of conflict between the English and domestic language, the English language shall take precedence.
Purpose. This document describes the deliverables that shall be provided by suppliers, for the product to be supplied, to support service part releases, service and parts information development, service diagnostics development, and owner information development. A description of the required form and format of the deliverables is provided in 3.4 through 3.13 of this document. This document takes effect at the time of supplier selection and continues as described in 1.1.1.
The supplier must provide service parts, in a form directed by buyer's service part release personnel, which allow the economical service and repair of customer's vehicles in terms of costs of replacement parts and labor time.
In accordance with GM's General Terms and Conditions, the Seller understands and agrees that the Seller's written acceptance or commencement of any work or services under the contract shall constitute Seller's acceptance of these terms and conditions only.
Life of Service and Service Part Support. The supplier shall continue to provide Service and Service part support following completion of GM vehicle production which utilizes the product to be supplied as specified in the General Motors contract "General Terms and Conditions" unless otherwise specified in the Request for Quote (RFQ).
Applicability. For all parts and software used to service GM Vehicles and Powertrain.