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ISO/IEC 20000-3

Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

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Organization: ISO
Publication Date: 1 August 2019
Status: active
Page Count: 36
ICS Code (Other services): 03.080.99
ICS Code (Information technology (IT) in general): 35.020
scope:

This document includes guidance on the scope definition and applicability to the requirements specified in ISO/IEC 20000-1.

This document can assist in establishing whether ISO/IEC 20000-1 is applicable to an organization's circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the organization has experience of defining the scope of other management systems.

The guidance in this document can assist an organization in planning and preparing for a conformity assessment against ISO/IEC 20000-1.

Annex A contains examples of possible scope statements for an SMS. The examples given use a series of scenarios for organizations ranging from very simple to complex service supply chains.

This document can be used by personnel responsible for planning the implementation of an SMS, as well as assessors and consultants. It supplements the guidance on the application of an SMS given in ISO/IEC 20000-2.

Requirements for bodies providing audit and certification of an SMS can be found in ISO/IEC 20000-6 which recommends the use of this document.

Document History

ISO/IEC 20000-3
August 1, 2019
Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
This document includes guidance on the scope definition and applicability to the requirements specified in ISO/IEC 20000-1. This document can assist in establishing whether ISO/IEC 20000-1 is...
August 15, 2012
Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
This part of ISO/IEC 20000 includes guidance on scope definition, applicability and demonstration of conformity to the requirements specified in ISO/IEC 20000-1. The guidance in this part of ISO/IEC...

References

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