UNLIMITED FREE ACCESS TO THE WORLD'S BEST IDEAS

close
Already an Engineering360 user? Log in.

This is embarrasing...

An error occurred while processing the form. Please try again in a few minutes.

Customize Your Engineering360 Experience

close
Privacy Policy

This is embarrasing...

An error occurred while processing the form. Please try again in a few minutes.

ETSI - TS 102 852

User Group; Quality of ICT Services; Assessment process of the QoS parameters of the customer relationship stages

active, Most Current
Organization: ETSI
Publication Date: 1 July 2011
Status: active
Page Count: 47
scope:

The present document defines a common set of test sequences that are applicable by any stakeholder in order to provide results that are objective, reproducible and comparable.

It details - in a generic way - the assessment sequences for the 4 types of parameters: Time, Percentage, Number and Opinion Ratings as given in EG 202 843 [i.1].

The present document also provides examples of a set of dedicated assessment sequences for parameters of selected stages of the customer relationship course (QoS Assessment process).

Document History

TS 102 852
July 1, 2011
User Group; Quality of ICT Services; Assessment process of the QoS parameters of the customer relationship stages
The present document defines a common set of test sequences that are applicable by any stakeholder in order to provide results that are objective, reproducible and comparable. It details - in a...
October 1, 2010
User Group; Quality of ICT Services; Assessment process of the QoS parameters of the customer relationship stages
The present document defines a common set of test sequences that are applicable by any stakeholder in order to provide results that are objective, reproducible and comparable. It details - in a...

References

Advertisement