ETSI - TS 102 852
User Group; Quality of ICT Services; Assessment process of the QoS parameters of the customer relationship stages
|Publication Date:||1 July 2011|
The present document defines a common set of test sequences that are applicable by any stakeholder in order to provide results that are objective, reproducible and comparable.
It details - in a generic way - the assessment sequences for the 4 types of parameters: Time, Percentage, Number and Opinion Ratings as given in EG 202 843 [i.1].
The present document also provides examples of a set of dedicated assessment sequences for parameters of selected stages of the customer relationship course (QoS Assessment process).