ETSI - TS 102 852
User Group; Quality of ICT Services; Assessment process of the QoS parameters of the customer relationship stages
Organization: | ETSI |
Publication Date: | 1 July 2011 |
Status: | active |
Page Count: | 47 |
scope:
The present document defines a common set of test sequences that are applicable by any stakeholder in order to provide results that are objective, reproducible and comparable.
It details - in a generic way - the assessment sequences for the 4 types of parameters: Time, Percentage, Number and Opinion Ratings as given in EG 202 843 [i.1].
The present document also provides examples of a set of dedicated assessment sequences for parameters of selected stages of the customer relationship course (QoS Assessment process).
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