ETSI - TR 102 854
User Group; The assessment of the overall Quality of Services (QoS) as perceived by the users; Review of practical examples of service QoS assessments
|Publication Date:||1 December 2011|
The present document aims at explaining how the methodology described in EG 202 843 [i.2] can be implemented using QoS assessments from different sources resulting of various surveys among end-users to compare the QoS of services provided by different Service Providers (SP). Some of these results, used as examples in EG 202 934 [i.4] are more detailed in the present document.
The data used for this report have been collected from actual users according to best practices in this area. Nevertheless, this document should not to be taken as an actual comparison of SP but rather as a tutorial about how such comparison should be done provided fully comparable data is available.