scope:

This document provides guidance on setting up the mechanism for Performance Measurement management as a part of an entire service contract. This document is applicable to: a) Service buyers and service providers regardless of type, size or the nature of the services; b) Service providers who may be inside or outside the service buyers? organization; and c) Any interested parties who are directly or indirectly involved in or affected by a procurement process. This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts. NOTE 1 ?Works contracts? are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered. NOTE 2 ?Work? means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.