CEN/TS 16880
Service excellence - Creating outstanding customer experiences through service excellence
active, Most Current
| Organization: | CEN |
| Publication Date: | 1 December 2015 |
| Status: | active |
| Page Count: | 34 |
| ICS Code (Other standards related to company organization and management): | 03.100.99 |
| ICS Code (Other standards related to quality): | 03.120.99 |
| ICS Code (Services in general): | 03.080.01 |
scope:
This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on the provision of basic customer service which organizations should already have in place.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
Document History
CEN/TS 16880
December 1, 2015
Service excellence - Creating outstanding customer experiences through service excellence
This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer...