ISO - 23592
Service excellence — Principles and model
active, Most Current
| Organization: | ISO |
| Publication Date: | 1 June 2021 |
| Status: | active |
| Page Count: | 30 |
| ICS Code (Services in general): | 03.080.01 |
scope:
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
Document History
23592
June 1, 2021
Service excellence — Principles and model
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic...