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AENOR - UNE-ISO 10002

Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

inactive
Organization: AENOR
Publication Date: 10 September 2004
Status: inactive
Page Count: 61
ICS Code (Quality management and quality assurance): 03.120.10

Document History

UNE-ISO 10002
October 10, 2018
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
A description is not available for this item.
UNE-ISO 10002
May 6, 2015
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
A description is not available for this item.
UNE-ISO 10002
September 10, 2004
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
A description is not available for this item.

References

This document supersedes:
UNE 66922 - Complaints management systems. Guide to design and implementation.
Published by AENOR on June 22, 2001
A description is not available for this item.
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