scope:

This Recommendation¹ describes the quality of experience (QoE) assessment methodology for the person-to-person (P2P) money transfer use case, i.e., from party A to party B. It covers the full range of possible combinations of operator of digital financial services (DFSs) and country where the parties are located, i.e., for the case where parties A and B use the same or different operators, as well as intra- and international transfers. Therefore, this Recommendation is an extension of [ITU-T P.1502].

This Recommendation also specifies extensions of testing methodology and introduces a new type of tool to assist in testing.

The methodology is designed to be easily extended to other use cases in future editions of this Recommendation.

It is important to understand that this Recommendation only covers the methodology for tests done from an individual user's (end-to-end) perspective, acting within a given DFS ecosystem under current load conditions.

It may be desirable to extend the scope of testing to capacity tests, which would involve creation of specified load scenarios to a DFS ecosystem to determine the robustness of its functionality under these conditions. Such extensions can be easily created from the methodology described in this Recommendation. Their execution is mainly a matter of scale of required resources.

¹ This Recommendation has an electronic attachment containing spreadsheet log file templates for project usage.