NR/L3/MTC/MG0194 ISSUE 2
Management of Third Party Complaints
inactive
| Organization: | NR |
| Publication Date: | 6 March 2010 |
| Status: | inactive |
| Page Count: | 11 |
scope:
This document applies to all third party complaints received by Network Rail and Community Relations and Infrastructure Maintenance within Network Rail who have a responsibility for progressing the necessary actions.
Purpose
The purpose of this procedure is to establish consistency for the management of 3rd party complaints within Network Rail.
This procedure details how the Infrastructure Maintenance function manage their complaints.
Document History
December 1, 2018
Management of Third Party Complaints
This Network Rail document specifies the process for dealing with third party complaints received by IM.
This document applies in all circumstances to any individual working for Infrastructure...
March 3, 2012
Management of 3rd Party Complaints
This Network Rail standard specifies requirements for 3rd party complaints received by Infrastructure Maintenance (IM) and their staff with a responsibility for progressing related requests. The...
NR/L3/MTC/MG0194 ISSUE 2
March 6, 2010
Management of Third Party Complaints
This document applies to all third party complaints received by Network Rail and Community Relations and Infrastructure Maintenance within Network Rail who have a responsibility for progressing the...
June 1, 2008
Management of Third Party Complaints
This document applies to you if you work in the Maintenance function of Network Rail and carry out the management of 3rd party complaints or lead a team that carries out the management of 3rd party...
References
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