NR/L3/MTC/MG0194 ISSUE 3
Management of 3rd Party Complaints
inactive
| Organization: | NR |
| Publication Date: | 3 March 2012 |
| Status: | inactive |
| Page Count: | 19 |
scope:
This Network Rail standard specifies requirements for 3rd party complaints received by Infrastructure Maintenance (IM) and their staff with a responsibility for progressing related requests. The Standard also highlights the dependencies IM have on other departments, like Liabilities, to fully resolve complaints
Purpose
The purpose of this standard is to set out how Infrastructure Maintenance (IM) consistently manage 3rd party complaints
Document History
December 1, 2018
Management of Third Party Complaints
This Network Rail document specifies the process for dealing with third party complaints received by IM.
This document applies in all circumstances to any individual working for Infrastructure...
NR/L3/MTC/MG0194 ISSUE 3
March 3, 2012
Management of 3rd Party Complaints
This Network Rail standard specifies requirements for 3rd party complaints received by Infrastructure Maintenance (IM) and their staff with a responsibility for progressing related requests. The...
March 6, 2010
Management of Third Party Complaints
This document applies to all third party complaints received by Network Rail and Community Relations and Infrastructure Maintenance within Network Rail who have a responsibility for progressing the...
June 1, 2008
Management of Third Party Complaints
This document applies to you if you work in the Maintenance function of Network Rail and carry out the management of 3rd party complaints or lead a team that carries out the management of 3rd party...