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CEI - UNI ISO/IEC 20000-1

Information technology - Service management Part 1: Specification

inactive
Organization: CEI
Publication Date: 1 January 2011
Status: inactive
Page Count: 26
scope:

La presente Norma, parte della serie ISO/IEC 20000, definisce i requisiti affinchè un fornitore di servizi (service provider) fornisca ai suoi clienti servizi gestiti ad un livello di qualità accettabile.
Questa Norma viene pubblicata dal CEI nella sola lingua inglese in quanto particolarmente mirata a settori specialistici.

Document History

February 1, 2020
Information technology - Service management Part 1: Service management system requirements
General This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this...
Information technology - Service management Part 1: Service management system requirements
A description is not available for this item.
UNI ISO/IEC 20000-1
January 1, 2011
Information technology - Service management Part 1: Specification
La presente Norma, parte della serie ISO/IEC 20000, definisce i requisiti affinchè un fornitore di servizi (service provider) fornisca ai suoi clienti servizi gestiti ad un livello di qualità...
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