CEI UNI ISO/IEC 20000-1
Information technology - Service management Part 1: Service management system requirements
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| Organization: | CEI |
| Publication Date: | 1 July 2012 |
| Status: | inactive |
| Page Count: | 30 |
| ICS Code (Other services): | 03.080.99 |
| ICS Code (Information technology (IT) in general): | 35.020 |
Document History
February 1, 2020
Information technology - Service management Part 1: Service management system requirements
General
This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this...
CEI UNI ISO/IEC 20000-1
July 1, 2012
Information technology - Service management Part 1: Service management system requirements
A description is not available for this item.
January 1, 2011
Information technology - Service management Part 1: Specification
La presente Norma, parte della serie ISO/IEC 20000, definisce i requisiti affinchè un fornitore di servizi (service provider) fornisca ai suoi clienti servizi gestiti ad un livello di qualità...