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ISO/IEC 20000-1 FRENCH

Technologies de l'information - Gestion des services - Partie 1: Exigences du système de management des services

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Organization: ISO
Publication Date: 15 April 2011
Status: inactive
Page Count: 38
ICS Code (Other services): 03.080.99
ICS Code (Information technology (IT) in general): 35.020

Document History

ISO/IEC 20000-1 FRENCH
September 1, 2018
Technologies de l'information - Gestion des services - Partie 1: Exigences du système de management des services
A description is not available for this item.
ISO/IEC 20000-1 FRENCH
April 15, 2011
Technologies de l'information - Gestion des services - Partie 1: Exigences du système de management des services
A description is not available for this item.

References

This document references:
ISO 19011 - Guidelines for auditing management systems
Published by ISO on July 1, 2018
This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the...
This document references:
ISO 9004 - Quality management - Quality of an organization - Guidance to achieve sustained success
Published by ISO on April 1, 2018
This document gives guidelines for enhancing an organization’s ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015. This...
This document references:
ISO 9000 - Quality management systems — Fundamentals and vocabulary
Published by ISO on September 15, 2015
This International Standard describes the fundamental concepts and principles of quality management which are universally applicable to the following: — organizations seeking sustained success...
This document references:
ISO 31000 - Risk management - Guidelines
Published by ISO on February 1, 2018
This document provides guidelines on managing risk faced by organizations. The application of these guidelines can be customized to any organization and its context. This document provides a common...
This document references:
ISO 10007 - Quality management - Guidelines for configuration management
Published by ISO on March 1, 2017
This document provides guidance on the use of configuration management within an organization. It is applicable to the support of products and services from concept to disposal
This document references:
ISO 10002 - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Published by ISO on July 1, 2018
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and...
This document references:
ISO 19011 - Guidelines for auditing management systems
Published by ISO on July 1, 2018
This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the...
This document is referenced by:
SN EN ISO 19011 - Guidelines for auditing management systems
Published by SNV on January 1, 2012
This International Standard provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as...
This document is referenced by:
189 - GUIDE FOR SYSTEMS VERIFICATION
Published by ABS on July 1, 2014
Purpose and Scope This Guide presents the procedures to be employed by ABS in the review and surveys of computer-based control system software. The objective of this Guide is to reduce...
This document is referenced by:
DIN ISO/IEC 17788 - Information technology - Cloud computing - Overview and vocabulary (ISO/IEC 17788:2014)
Published by DIN on April 1, 2016
Diese Empfehlung/Internationale Norm bietet eine Übersicht über das Thema Cloud Computing und enthält eine Reihe von Begriffsdefinitionen. Sie stellt somit die terminologische Grundlage für Normen zu...
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