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ISO 10004

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

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Organization: ISO
Publication Date: 15 September 2012
Status: inactive
Page Count: 40
ICS Code (Quality management and quality assurance): 03.120.10
scope:

This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

This International Standard is intended for use by organizational regardless of type, size or product provided. The focus of this International Standard is no customer external to the organization.

Document History

July 1, 2018
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or...
ISO 10004
September 15, 2012
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This International Standard is intended for use by organizational...

References

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