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ISO 10002 FRENCH

Quality management Customer satisfaction Guidelines for complaints handling in organizations

inactive
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Organization: ISO
Publication Date: 1 July 2004
Status: inactive
Page Count: 34
ICS Code (Quality management and quality assurance): 03.120.10

Document History

ISO 10002 FRENCH
July 1, 2018
Management de la qualité - Satisfaction des clients - Lignes directrices pour le traitement des réclamations dans les organismes
A description is not available for this item.
ISO 10002 FRENCH
July 15, 2014
Management de la qualité - Satisfaction des clients - Lignes directrices pour le traitement des réclamations dans les organismes
A description is not available for this item.
ISO 10002 FRENCH
July 1, 2004
Quality management Customer satisfaction Guidelines for complaints handling in organizations
A description is not available for this item.

References

This document is referenced by:
SN EN ISO 14065 - Greenhouse gases - Requirements for greenhouse gas validation and verification bodies for use in accreditation or other forms of recognition
Published by SNV on June 1, 2013
This International Standard specifies principles and requirements for bodies that undertake validation or verification of greenhouse gas (GHG] assertions. It is GHG programme neutral. If a GHG...
This document is referenced by:
ISO 14785 - Tourist information offices - Tourist information and reception services - Requirements
Published by ISO on April 1, 2014
This International Standard establishes minimum quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order...
This document is referenced by:
DIN EN ISO 14065 - Allgemeine Grundsaetze und Anforderungen an Validierungs- und Verifizierungsstellen von Umweltinformationen (ISO 14065:2020); Deutsche Fassung EN ISO 14065:2021
Published by DIN on February 1, 2022
A description is not available for this item.
This document is referenced by:
DIN EN ISO 14065 - General principles and requirements for bodies validating and verifying environmental information (ISO 14065:2020)
Published by DIN on February 1, 2022
A description is not available for this item.
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