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ISO 9004

Quality Management Systems - Guidelines for Performance Improvements

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Organization: ISO
Publication Date: 15 December 2000
Status: inactive
Page Count: 66
ICS Code (Quality management and quality assurance): 03.120.10
scope:

This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.

This International Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization. The focus of this International Standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.

This International Standard consists of guidance and recommendations and is not intended for certification, regulatory or contractual use, nor as a guide to the implementation of ISO 9001.

Document History

April 1, 2018
Quality management - Quality of an organization - Guidance to achieve sustained success
This document gives guidelines for enhancing an organization’s ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015. This...
November 1, 2009
Managing for the sustained success of an organization - A quality management approach
This International Standard provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of...
ISO 9004
December 15, 2000
Quality Management Systems - Guidelines for Performance Improvements
This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently...

References

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