scope:

CSA Preface

This is the first edition of CAN/CSA-ISO 10008, Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions (B2C ECT), which is an adoption without modification of the identically titled ISO (International Organization for Standardization) Standard 10008 (first edition, 2013-06-01).

For brevity, this Standard will be referred to as "CAN/CSA-ISO 10008" throughout.

This international standard was developed by ISO, a non-governmental standards body, with the intention of providing operational-level guidance to organizations concerning how to develop and implement a B2C ECT approach. It is not a law, and it is not legal guidance. As noted in the standard,* organizations should comply with all applicable statutory and regulatory requirements. Users of this standard should consult with appropriate governmental authorities in their jurisdiction concerning the specific legal requirements that apply to them. Users of this standard are also strongly encouraged to familiarize themselves with the specific needs and characteristics of the sector they are in, and take into account those specific needs and characteristics in the development and implementation of their B2C ECT approach.

* See Clauses 1, 4.6, 4.13, 4.14, 5.1, 5.4.3, 6.1.2, Annex B, Annex D.

This Standard was reviewed for Canadian adoption by the CSA Technical Committee on Quality Management, under the jurisdiction of the CSA Strategic Steering Committee on Business Management, and has been formally approved by the Technical Committee. This Standard has been approved as a National Standard of Canada by the Standards Council of Canada.