CSA - CAN/CSA-ISO 10008:14
Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions
|Publication Date:||1 November 2014|
|ICS Code (Quality management and quality assurance):||03.120.10|
This International Standard provides guidance for planning,
designing, developing, implementing, maintaining and improving an
effective and efficient business-to-consumer
It is applicable to any organization engaged in, or planning to
be engaged in, a business-to-consumer
This International Standard is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.
This International Standard aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.
The guidance given in this International Standard can complement an organization's quality management system