scope:

This Guidance applies to all London Underground (LU) Directorates and covers customer major injuries (manager carries out immediate Go, Look See), employee injuries and other significant incidents.

Purpose

The Go, Look, See is a leadership activity that takes place after an incident has occurred. It is an opportunity for managers to ensure that the correct actions have been taken to prevent recurrence of the incident. The Go, Look See activity demonstrates the organisation's commitment to safety, safety leadership by managers, and highlights the seriousness of incidents. It also helps to build engagement and trust between managers and staff.

The Go, Look, See is intended to be a collaborative approach to understand how an accident happens.

An initial visit may be carried out by the local manager before the injured person returns to work.