scope:

The following is not intended as a catalogue of available uniform items, but gives clear instructions on the Company's requirements of what uniform to wear, at what time, how to wear it and how to look after it, as well as how to appear at your best in other ways.

This Standard is intended for implementation throughout London Underground.

This standard covers staff appearance and uniform in the following sections:

• Uniform;

• Personal appearance;

• Jewellery and accessories;

• Demeanour.

This standard addresses and supports customer service delivery issues of:

• Staff

insofar as they relate to staff appearance.

Purpose

The following standard has been developed to support the LU customer service vision to provide a world class service, and assist staff in their presentation to customers and colleagues. Staff appearance reflects the professionalism, personal pride in the job and self-esteem of all employees.