Information technology - Service management - Part 6: Requirements for bodies providing audit and certification of service management systems
|Publication Date:||1 June 2017|
|ICS Code (Other services):||03.080.99|
|ICS Code (Product and company certification. Conformity assessment):||03.120.20|
|ICS Code (Information technology (IT) in general):||35.020|
This document specifies requirements and provides guidance for certification bodies providing audit and certification of an SMS in accordance with ISO/IEC 20000-1. It does not change the requirements specified in ISO/IEC 20000-1. This document can also be used by accreditation bodies for accreditation of certification bodies.
A certification body providing SMS certification is expected to be able to demonstrate fulfilment of the requirements specified in this document, in addition to the requirements in ISO/IEC 17021-1.